Privacy policy
The masculine form is used as a representative for the feminine form.
In this privacy policy, we describe how we collect and process personal data (information relating to a person who can be directly or indirectly identified) when you visit our website, use our applications, enter into contracts with us, use our services, or otherwise interact with us.
Data Storage
When visiting SPILAG.CH, data is collected and stored for the purpose of comfortable browsing. When handling customer data, Spilag AG complies with applicable legislation and, wherever possible, with the recommendations of the Federal Data Protection Commissioner. Only data necessary for processing orders and communication is collected.
Master data: These are basic data such as name, contact details, personal data, customer history, your relationship with us (e.g., customer, supplier, partner), as well as information about third parties (e.g., contact persons).
Contract data: These are data collected in connection with the provision of our services (e.g., when you purchase our products in the webshop) and generally during the conclusion and processing of contracts (with customers, suppliers, service providers, partners, etc.), such as contractual obligations we owe you or you owe us, data related to service delivery, feedback data (e.g., satisfaction information), and financial data (e.g., payment information and creditworthiness data).
Communication data: These are data generated in connection with communication between you and us or with third parties (e.g., via email, telephone, letter, or other communication means), such as the content of emails or letters, your contact details, and metadata of the communication.
Registration data: These are data collected during registration (e.g., online, app, newsletter), competitions, or voucher redemptions, or provided by you (e.g., username, email). This also includes access data used for access controls.
Technical data: These are data collected through the use of our electronic services (e.g., website), such as IP address, details about your device’s operating system, region, and usage time. Technical data alone generally do not allow conclusions about your identity.
Collection of Personal Data: The data you provide during registration or purchase are collected. You can review and, if necessary, change this data at any time under “My Account.”
If you have consented, Spilag AG also uses this data to notify you by email about new products, special offers, or services.
We may also obtain data from publicly available sources (e.g., debt enforcement registers, land registers, commercial registers, media, or the internet including social media) or from authorities and other third parties (e.g., credit agencies, associations, contractual partners, internet analytics services). This includes master data, contract data, and other data categories mentioned above as well as correspondence data.
Protection and Retention of Personal Data: We collect and process your personal data responsibly and confidentially. We implement appropriate security measures to maintain the confidentiality, integrity, and availability of your personal data and to protect it from unauthorized or unlawful processing. However, security risks cannot be completely eliminated; a residual risk remains unavoidable.
We store personal data only as long as necessary to fulfill the purposes for which it was collected, if we have a legitimate interest in retention, if legally required, or if storage is technically necessary (e.g., backups or document management systems).
If no legal retention requirements exist, we usually process personal data for the duration of the business relationship or contract term and afterwards, depending on applicable law, for five, ten, or more years. This corresponds to the period within which we or third parties can assert legal claims. Ongoing or anticipated legal proceedings may extend this period.
Your Rights Regarding Your Personal Data
You have certain rights related to the processing of your data. Depending on applicable law, you can request access to your personal data, correction of incorrect data, or deletion of personal data.
Please note that exceptions or limitations may apply. In particular, we may need to continue processing and storing your personal data to fulfill a contract with you, protect legitimate interests such as asserting or defending legal claims, or comply with legal obligations.
Cookies
Spilag AG uses cookies to optimize the website and to track page views. Cookies are small files sent by the SPILAG.CH web server to the customer’s browser and stored there. This allows information already provided not to be entered again, for example, to enable transactions or to create a favorites list. No security-relevant or personal data is stored. According to current knowledge, cookies cannot transmit viruses or spy on data on the visitor’s computer.
Spilag AG uses necessary and functional cookies. Accepting functional cookies is not a requirement for visiting the website. However, using the shopping cart and ordering products is only possible if the customer consents to the setting of functional cookies.
Encryption
Sensitive data and personal information transmitted on the SPILAG.CH websites are encrypted using SSL certificates.
Data Sharing
The data collected is used solely to fulfill obligations arising from the purchase contract, processed and used only for operationally necessary purposes. Sharing data with third-party partners for operationally necessary purposes is consented to. Customer data is only shared with companies located in Switzerland and the EU. These service providers may only use the information to fulfill their tasks and are obliged to comply with data protection regulations. Data transmission may partly occur unencrypted. Encryption is used for sensitive and personal data.
Miscellaneous
The legal relationships are subject to Swiss law.
We reserve the right to change this privacy policy at any time. The version published on our website applies.
Contact
SPILAG AG
Oholten 17
5703 Seon
Privacy Policy of Spilag AG – April 2025, Version 1.2